Why do you need to use website session replay in Bulgaria?
All web analytics tools try to provide actionable, reliable, and timely insights about the website visitor. They are trying to find out:
Traditional analytics tools answer these questions by turning users into numbers: clicks, bounce rates, page visits, conversions, etc. While this data is helpful it is not an exact presentation of what is happening.
Session Replay goes beyond traditional web analytics tools by taking a complete picture of the user on a website or app to create an experience.
Product managers to tech teams to support agents, marketing to sales, are using session replay to understand the visitor’s journey on your website.
With session replay you can finally get the answers you need to understand your customers and improve their online experience.
Session replay is the reproduction of a user’s interactions on a website or web application exactly or as close as possible to how the user experienced it. Session replay tools capture things like mouse movements, clicks, typing, scrolling, swiping, tapping, etc.
For session replay tools to be useful, they need to be capable of dealing with the complexity of the website.
Below is a partial list of all the things that can be recorded in session replay
Session replay captures information on all user devices, browsers, window sizes, etc.
Listed are some problems solved by using a Session Replay tool:
With session replay tools you can match customer support tickets and customer service questions to session links.
Understand and improve onboarding [UX] by watching sessions of users who go through onboarding flows to understand where users miss things, lose interest, or fail to understand functionality.
Because user session recording captures everything the user sees, it can be used to prove that a user saw or did something specific.
Detect suspicious activity such as SQL injection attacks, URL attacks, and cross-site scripting (XSS)
Optimized use Website Session Replay in Bulgaria to provide additional services to the website development and marketing so that we can improve the user experience and increase conversion rates.
Optimzed uses Crazy Egg to perform Website Recordings in Bulgaria but we can work with you if you already use different tools with similar functionality such as Hotjar
Optimized Web Bulgaria is a Personalized Agency with a Full Set of Digital Marketing Services.
Vitosha Business Center, 47 Cherni Vrah Blvd., Office 11, 1407 Refrigerator Industrial Zone, Sofia +359 87 797 3418